Client Complaints Procedure

Reed and Co Solicitors aims to provide a high standard of legal service to every client.

We recognise however, that we may not always achieve this aim and want to know about any problems so that we can try to put them right.

We will consider any complaint carefully and objectively, endeavouring to resolve the issues and reach a satisfactory conclusion.

Who Should You Complain To

If you wish to complain, please contact the lead solicitor James Reed by:

  • Telephone: 01513720930
  • Email: james.reed@reedandcosolicitors.co.uk
  • Post: Office 12 Maghull Business Centre, 1 Liverpool Road North, Maghull, England, L31 2HB

We are happy to deal with your complaint by informal discussion or in writing, at your choosing.

What Will Reed & Co Solicitors Do

We will acknowledge a complaint as soon as possible and set out a suggested timetable for our response. We normally aim to respond to you fully, within one calendar month of receiving your complaint. We must issue a final response or a holding response to you within 8 weeks, explaining any delays. The 8-week clock starts when we receive your complaint, not when we acknowledge it.

If you are not satisfied with our handling of the complaint you can ask the Legal Ombudsman to consider your complaint.

The Legal Ombudsman

There are limits for submitting a complaint to the Legal Ombudsman. The time limit for pursuing a complaint to the Legal Ombudsman is:

  • One year from the date of the act or omission being complained about.
  • One year from when you should reasonably have known there was a cause for complaint.
  • Six months of receiving a final response from your legal service provider about the complaint.

The Legal Ombudsman is an independent organisation which deals with complaints about solicitors and other legal professionals. Full details of the process are available from the Legal Ombudsman website (www.legalombudsman.org.uk) or can be obtained by calling 0300 555 0333 or emailing enquiries@legalombudsman.org.uk.

The postal address is: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ.